Record not available
If we are unable to fetch the requested record after your payment (for example, the record is not found or the data provider is unavailable after retries), the full amount is credited to your My Seva Portal wallet. Log in with the same WhatsApp number to use the balance for any future download.
Payment debited but order not confirmed
Payments are verified automatically with our payment partner. If money was debited but your order is not confirmed within 24 hours, the amount is auto-reversed by the bank/payment partner, usually within 5–7 working days. Contact us with your order number if you need help.
After delivery
Because documents are digital and delivered instantly, orders cannot be cancelled or refunded once the details and PDF have been delivered.
Duplicate payments
If you were charged twice for the same order, the duplicate amount will be refunded to the original payment method after verification.
Write to [email protected] with your order number for any refund query.
